Online Shop Returns
We are confident that you will be pleased with anything you receive from the online shop. However, we do operate a 14-day returns policy which is also in compliance with EU and UK Distance Selling Regulations law.
If you have any problems with an item you have ordered, please get in touch with us. The number for online shop enquiries is 07890035391 or email lizzy.treakcliff@outlook.com.
Returns Terms and Conditions
If you wish to cancel an order please let us know by email or letter. It must be in writing.
All goods must be returned in the same packing in which they arrived or an equally suitable, robust alternative.
Earrings and commissioned goods cannot be returned unless damaged on receipt.
If goods are returned because they are damaged or not as described then we will refund the postage. In all other cases postage will be covered by the customer. We recommend the customer obtains insured postage for this reason.