Online Shop Returns
We are confident that you will be pleased with anything you receive from the online shop. However, we do operate a 14-day returns policy which is also in compliance with EU and UK Distance Selling Regulations law.
If you have any problems with an item you have ordered, please get in touch with us by phone if possible because we do like to provide a personal service. The number for online shop enquiries is 01433 620534.
All online shop purchases are handled by the Silver and Stone shop, details of which can be found here: Silver and Stone contact details.
Returns Terms and Conditions
If you wish to cancel an order please let us know by email or letter. It must be in writing.
All goods must be returned in the same packing in which they arrived or an equally suitable, robust alternative.
Earrings and commissioned goods cannot be returned unless damaged on receipt.
If goods are returned because they are damaged or not as described then we will refund the postage. In all other cases postage will be covered by the customer. We recommend the customer obtains insured postage for this reason.
You can get in touch with us via details on the Silver and Stone shop page.